Privacy Policy
Last updated: 16/06/2026
Hydrasource respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, request a quote, or interact with our services.
1. Who we are
This website is operated by:
Business name: Hydrasource
Trading name: Hydrasource
Registered address: Unit 6 Enterprise Court Pit Lane Micklefield Leeds LS25 4BU
Email: sales@hydrasource.co.uk
Phone: 0113 8591104
Company number: [Insert if applicable]
VAT number: [Insert if applicable]
For the purpose of data protection law, [Hydrasource Ltd / Insert legal business name] is the data controller for the personal information collected through this website.
2. Information we collect
We may collect and process the following types of personal information:
Information you provide directly
When you contact us, request a quote, submit an enquiry, or use any product configurator or quote form on our website, we may collect:
Your name
Company name
Job title or role
Email address
Phone number
Delivery or business location
Product information or part numbers
Quantity requirements
Technical specifications
Application or project details
Uploaded files, drawings, images, or supporting documents if provided
Any message or enquiry details you choose to send us
Information collected automatically
When you use our website, we may collect limited technical information, including:
IP address
Browser type and version
Device type
Pages visited
Time spent on the website
Referral source
General website usage information
Cookie preferences
Server logs and security information
We may also use Google Analytics to understand how visitors use the website and improve the user experience.
3. How we collect your information
We collect personal information when you:
Submit a contact form
Request a quote
Use a product configurator or enquiry tool
Email or call us directly
Upload information through the website
Interact with our website
Accept analytics cookies
Communicate with our team about products, services, or support
4. How we use your personal information
We use your personal information to:
Respond to your enquiry
Prepare and send product quotes
Contact you about hydraulic products or services you have requested
Review product requirements, specifications, and technical details
Provide customer support
Process quote requests and product enquiries
Manage communication with customers and suppliers
Improve our website, services, and customer experience
Monitor website performance and usage
Maintain website security
Keep business records
Comply with legal, accounting, and regulatory obligations
We do not sell your personal information.
5. Our lawful basis for using your information
We only use personal information where we have a lawful basis to do so.
Depending on the situation, we may rely on:
Contract or steps before entering into a contract
Where you request a quote, ask us to source a product, or contact us about a potential order, we may process your information to take steps before entering into a contract or to fulfil a contract with you.
Legitimate interests
We may use your information where it is necessary for our legitimate business interests, such as responding to enquiries, improving our services, managing customer relationships, maintaining website security, and operating our business.
Consent
We rely on consent where required, including for non-essential cookies such as analytics cookies. You can withdraw or change your cookie consent at any time.
If we send marketing emails in the future, we will only do so where we have the appropriate consent or lawful basis.
Legal obligation
We may process certain information where required to comply with legal, tax, accounting, or regulatory obligations.
6. Google Analytics
We may use Google Analytics to help us understand how visitors use our website. Google Analytics may collect information such as pages visited, time spent on the site, device type, browser type, and general location data.
Google Analytics helps us improve the structure, content, performance, and usability of the website.
Google Analytics will only be used where you have accepted analytics cookies through our cookie banner, where required.
You can also manage or withdraw your cookie preferences at any time using the cookie settings available on our website.
7. Cookies
Our website uses cookies and similar technologies. Some cookies are necessary for the website to function correctly, while others help us understand how the website is used.
For more information, please see our Cookie Policy.
8. Sharing your information
We may share your personal information with trusted third parties where necessary to operate our business and provide our services.
This may include:
Website hosting providers
Email and SMTP service providers
IT support providers
Analytics providers such as Google Analytics
Product suppliers or manufacturers where needed to respond to your enquiry
Delivery or logistics providers where applicable
Professional advisers such as accountants or legal advisers
Regulators, authorities, or law enforcement where legally required
We only share information where necessary and where appropriate safeguards are in place.
9. International transfers
Some third-party services we use may process data outside the United Kingdom.
Where personal data is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent data protection protections where required.
10. How long we keep your information
We only keep personal information for as long as necessary for the purpose it was collected.
As a general guide:
Enquiry and quote information may be kept for up to [X years] for customer service, business records, and follow-up purposes.
Customer and order-related information may be kept for up to [X years] to meet accounting, legal, and business requirements.
Website analytics data is retained according to our analytics settings.
Cookie consent records may be kept for as long as needed to demonstrate consent preferences.
Emails and business communications may be retained for a reasonable period for record-keeping and customer support.
Phil to amend: We recommend confirming the final retention periods with your accountant or legal adviser.
11. How we protect your information
We take reasonable technical and organisational steps to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
These steps may include:
Secure website hosting
SSL encryption
Access controls
Password protection
Secure email systems
Regular website updates
Security monitoring
Limiting access to personal data where appropriate
No website or online service can be guaranteed to be completely secure, but we take reasonable steps to protect the information we process.
12. Your rights
Under data protection law, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to certain types of processing
Request restriction of processing
Request data portability
Withdraw consent where processing is based on consent
Complain to the Information Commissioner’s Office
To exercise your rights, please contact us using the details below.
13. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.
14. Contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Email: sales@hydrasource.co.uk
Phone: 0113 8591104
Address: Unit 6 Enterprise Court Pit Lane Micklefield Leeds LS25 4BU
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.